cxbet Privacy Policy – How We Protect Your Personal Data

1 Introduction

This Privacy Policy describes how cxbet ("we", "us", "our") collects, uses, stores, and protects the personal information of users ("you", "your") who access or use the cxbet platform, including the website at cxbet.club and any associated mobile applications.

cxbet is committed to handling your personal data responsibly and transparently. We understand that privacy matters deeply to our players in Bangladesh, and we have designed our data practices to be as minimal, secure, and respectful of your rights as possible.

This Privacy Policy should be read alongside our Terms and Conditions and our Responsible Gaming policy. By registering an account on cxbet, you confirm that you have read and understood this Privacy Policy and consent to the data practices described herein.

2 Data We Collect

cxbet collects the following categories of personal data from users of the platform:

We do not collect sensitive personal data such as racial or ethnic origin, political opinions, religious beliefs, or health data, except where this is directly relevant to a responsible gaming assessment and you have provided it voluntarily.

3 How We Collect Your Data

cxbet collects personal data through the following channels:

• Direct registration: When you create a cxbet account, you provide your name, contact details, and date of birth directly to us.
• Identity verification: When you complete KYC verification, you may submit a copy of your national ID or other identity documents.
• Payment transactions: When you make a deposit or withdrawal, your payment account details and transaction data are recorded.
• Platform usage: As you use the cxbet platform, we automatically collect technical and usage data through cookies and server logs.
• Customer support: When you contact our support team via live chat or email, the content of those communications is recorded.
• Third-party verification services: In some cases, we may receive data about you from identity verification or fraud prevention partners as part of our compliance obligations.

4 Why We Use Your Data

cxbet uses your personal data for the following purposes:

• To create and manage your cxbet account and verify your identity.
• To process deposits, withdrawals, and other financial transactions on the platform.
• To comply with our legal and regulatory obligations, including anti-money laundering (AML) and know-your-customer (KYC) requirements.
• To detect, investigate, and prevent fraud, cheating, and other prohibited activities on the platform.
• To provide customer support and respond to your enquiries and complaints.
• To send you important account-related communications, such as security alerts, transaction confirmations, and policy updates.
• To monitor your gaming activity for responsible gaming purposes and to apply any limits or restrictions you have requested.
• To improve the cxbet platform, fix bugs, and develop new features based on how players use the service.
• To send you promotional communications about cxbet offers and bonuses, where you have consented to receive such communications.

cxbet will not use your personal data for any purpose that is incompatible with the purposes listed above without first obtaining your consent or establishing another lawful basis for doing so.

5 Legal Basis for Processing

cxbet processes your personal data on the following legal bases:

• Contract performance: Processing your data is necessary to provide the cxbet service you have signed up for, including account management and payment processing.
• Legal obligation: We are required by law to collect and retain certain data for AML, KYC, and tax compliance purposes.
• Legitimate interests: We process some data — such as technical and usage data — based on our legitimate interest in operating a secure, fair, and well-functioning platform.
• Consent: Where we send you marketing communications or use non-essential cookies, we do so only with your explicit consent, which you can withdraw at any time.

6 Sharing Your Data

cxbet does not sell, rent, or trade your personal data to any third party. We share your data only in the following limited circumstances:

• Payment processors: We share necessary financial data with bKash, Nagad, Rocket, and other approved payment providers to process your transactions. These providers are contractually bound to handle your data securely and only for the purpose of processing payments.
• Identity verification providers: We may share identity documents with third-party KYC verification services to confirm your identity and age as required by our compliance obligations.
• Fraud prevention services: We may share technical data with fraud detection partners to identify and prevent fraudulent activity on the platform.
• Legal and regulatory authorities: We may disclose your data to law enforcement agencies, regulators, or courts where we are legally required to do so or where disclosure is necessary to protect the rights and safety of cxbet or its users.
• Business transfers: In the event of a merger, acquisition, or sale of cxbet's business, your data may be transferred to the acquiring entity, subject to the same privacy protections described in this policy.

All third parties with whom cxbet shares personal data are required to maintain appropriate security standards and to use the data only for the specific purpose for which it was shared.

7 Payment Data

When you make a deposit or withdrawal on cxbet using bKash, Nagad, Rocket, or another approved payment method, your payment account details are processed securely. cxbet does not store full payment credentials on its own servers. Payment data is handled directly by our payment processing partners, who maintain their own security standards and privacy policies.

cxbet retains a record of your transaction history — including amounts, dates, and payment method references — for account management, dispute resolution, and legal compliance purposes. This transaction data is stored securely and is accessible only to authorised cxbet staff.

8 Cookies and Tracking

cxbet uses cookies and similar tracking technologies to operate and improve the platform. Cookies are small text files stored on your device that help us recognise you when you return to the site, remember your preferences, and understand how you use the platform.

We use the following types of cookies on cxbet:

• Essential cookies: These are necessary for the platform to function. They enable core features like account login, session management, and security. You cannot opt out of essential cookies without affecting your ability to use cxbet.
• Analytics cookies: These help us understand how players use the platform — which pages are visited most, where users drop off, and how features are used. This data is aggregated and anonymised where possible.
• Preference cookies: These remember your settings and preferences, such as your preferred language or display options, so you do not have to reset them every time you visit.
• Marketing cookies: With your consent, we may use cookies to deliver relevant promotional content about cxbet offers. You can withdraw this consent at any time through your browser settings.

You can manage or disable cookies through your browser settings at any time. Please note that disabling certain cookies may affect the functionality of the cxbet platform.

9 Data Security

cxbet takes the security of your personal data seriously. We implement a range of technical and organisational measures to protect your data against unauthorised access, loss, destruction, or alteration. These measures include:

• SSL/TLS encryption for all data transmitted between your device and our servers.
• Encryption of sensitive data stored in our databases, including identity documents and financial records.
• Strict access controls ensuring that only authorised cxbet staff can access personal data, and only to the extent necessary for their role.
• Regular security audits and vulnerability assessments of our platform and infrastructure.
• Two-factor authentication options for player accounts to reduce the risk of unauthorised access.
• Incident response procedures to detect, contain, and report data breaches promptly.

While cxbet takes every reasonable precaution to protect your data, no online platform can guarantee absolute security. If you believe your cxbet account has been compromised, please contact our support team immediately so we can take action to protect your account.

10 Data Retention

cxbet retains your personal data for as long as is necessary to fulfil the purposes for which it was collected, including satisfying any legal, accounting, or reporting requirements. The following general retention periods apply:

• Account data: Retained for the duration of your account and for up to five years after account closure, as required for legal and compliance purposes.
• Transaction records: Retained for a minimum of five years from the date of the transaction, in line with financial record-keeping obligations.
• Identity verification documents: Retained for the period required by applicable KYC and AML regulations, typically five years from the end of the business relationship.
• Support communications: Retained for up to two years from the date of the communication, unless a longer period is required for dispute resolution.
• Technical and usage data: Typically retained for up to 12 months, after which it is aggregated or anonymised.

When personal data is no longer required, cxbet will securely delete or anonymise it in accordance with our internal data retention and disposal procedures.

11 Your Data Rights

As a cxbet user, you have the following rights in relation to your personal data. To exercise any of these rights, please contact our support team at [email protected].

12 Minors

cxbet is strictly an adults-only platform. We do not knowingly collect personal data from anyone under the age of 18. If you are under 18, you must not register on cxbet or attempt to use our services.

If cxbet becomes aware that personal data has been collected from a person under the age of 18, we will delete that data immediately and close the associated account. If you are a parent or guardian and believe your child has registered on cxbet, please contact our support team immediately at [email protected] and we will take prompt action.

13 Changes to This Policy

cxbet may update this Privacy Policy from time to time to reflect changes in our data practices, legal obligations, or platform features. When we make material changes, we will notify registered users via their registered email address or through a prominent notice on the cxbet platform.

The updated Privacy Policy will take effect from the date it is published on this page. We encourage you to review this page periodically to stay informed about how cxbet protects your personal data. Continued use of the cxbet platform after any changes constitutes your acceptance of the updated Privacy Policy.

14 Contact Us

If you have any questions, concerns, or requests relating to this Privacy Policy or the way cxbet handles your personal data, please get in touch with our team. We take all privacy enquiries seriously and will respond as quickly as possible.

You can reach us by email at [email protected] or via live chat on the cxbet platform. Our support team is available 24 hours a day, 7 days a week. For data-related requests such as access, correction, or deletion, please include your registered account details so we can locate your data efficiently.